Privacy policy
Last Updated Feb 1, 2022
In this privacy statement, we explain which personal information we gather and use and for what purposes.
LittleTree Garden Market (“LittleTree,” “we,” “us,” or “our”) provides this Privacy Policy (“Policy” or “Privacy Policy”) to describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to this website (www.littletreegardenmarket.ca), other websites, mobile applications, and online services we provide, and to personal information collected offline, such as through a purchase of our products or subscription to our mailing lists or newsletters (collectively the “Service”). By accessing or using the Service, you agree to this Policy. If you do not agree to this Policy, please do not access or use the Service.
THE INFORMATION WE COLLECT
We collect information about you when you use our Service. The types of information we collect depends on the services and the features you use on the Service. Please note that we need certain types of information to provide the Service to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Service.
Information You Provide Directly to Us
We may collect information that you provide directly to us through:
Your use of our Service, e.g. when you register for an account or make a purchase;
Your reviews of our products;
Your subscription to newsletters;
Your registration for promotions;
Your requests for support and/or technical assistance;
Your transmission of user content or other information to us; and
Any other communications you have with us.
The information you provide directly to us may concern you or others and may include, but is not limited to:
Account and Purchase Information: We may collect information from you when you sign up for an account or make a purchase with us. That information may include, among other things, your full name, mailing address, email addresses, age, username, password, phone numbers, and other information you provide.
Payment and Financial Information: We or our service providers may collect payment information from you, such as payment card number, expiration date, billing address, and payment account name.
Content and Other Information You Provide to Us: We collect additional content and information that you voluntarily provide us, such as content you submit when you contact us via the Service or by e-mail.
You are not required to provide us with such information, but certain features of the Service may not be accessible or available absent the provision of the requested information.
Information from Affiliates and Non-Affiliated Third Parties
We may collect information about you or others through our affiliates or through non-affiliated third parties. For example, we may communicate with you on platforms operated by third parties and collect feedback. We may combine information that we collect from you through the Service with information that we obtain from such third parties and information derived from other products or services we provide.
Information We Collect Automatically
Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Service. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track when and how frequently you access or use the Service, including how you engage with or navigate our website or mobile application. We use this information (including the information collected by our third-party service providers) for analytics (including to determine which portions of the Service are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Service), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy.
Use of Cookies
Our website makes use of cookies. A cookie is a small file that is sent with webpages and is stored on your computer. It is possible to deny the use of cookies. This can have an impact on the functionality of the website and reduce the user experience.
Cookies and Other Electronic Technologies. We and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Service. These technologies, for example, may allow us to tailor the Service to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Service. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Service, because the Service may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.
Location Information. When you use the Service, we may collect general location information (such as general location inferred from an IP address).
Information We Collect From Social Media and Other Content Platforms
If you access the Service through a third-party connection or log-in (e.g., through a social network), you may allow us to have access to and store certain information from your social network profile. This may include your name, gender, profile picture, your “likes” and check-ins, and your list of friends, depending on your settings on such Service. If you do not wish to have this information shared, do not use a social networking connection to access the Service. For a description on how social networking sites handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.
When you “like” or “follow” us on Facebook, Instagram, Twitter or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We may also collect your information if you sign up for one of our promotions or submit information to us through social media sites.
Storage and use of information
By using the Little Tree Garden Market website, you leave certain information behind. This can be personal data. Personal data can be left both in an active and passive manner. Information can be left actively by, for example, filling in forms or sending emails. Information can also be stored automatically sometimes even if you are not directly aware. All data that is not necessary will be deleted. You can also request to view, change or delete your information. To minimize the chance of misuse or fraud we might need to ask you to identify yourself and the request.
Email and newsletter
We can inform you about our products and services via our newsletters. Every commercial e-mail or newsletter will always contain a link that allows you to unsubscribe. Our list of subscribers will never be shared with third parties.
We can also send you e-mails to inform you about the resolution of a purchase agreement, for example, the status of your order.
If you fill in a form on the website or send us an email, your data will be kept only as long as the data is needed to fulfil the request or answer the e-mail.
HOW WE USE THE INFORMATION WE COLLECT
We use your information for business and commercial purposes, such as:
To provide you with the Service, including to register you for an account and process transactions;
To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
To communicate with you, including to communicate with you about your account, inquiries, our company, and related news, as well as to send you promotional emails, surveys, newsletters, or notifications;
To manage and remember your preferences and customize the Service;
To analyze and improve the Service or any other products and Service we provide;
To administer surveys, sweepstakes, promotions, or contests;
To improve our advertising and marketing, such as to provide you with recommendations for products or Service that may interest you;
To verify your identity;
To comply with our legal obligations or as permitted by law;
To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Service;
To prevent fraud and enforce our legal terms;
To administer and troubleshoot the Service.
We may combine information that we collect from you through the Service with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or Service we provide.
We may aggregate and/or de-identify information collected through the Service. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes.
Third parties
We do not share any data with third parties unless that is necessary for the completion of the purchase agreement or if it is legally required. We use your address details to process and deliver your order. If you pay via credit card or similar method we will pass on your payment details to a payment provider to authorize the payment. If there is suspicion of fraud or misuse of the website we will hand over personal data to the corresponding authorities.
Otherwise with Your Consent or at Your Direction. In addition to the sharing described in this Policy, we may share information about you with third parties whenever you consent to or direct such sharing.
When you participate in the Service by posting content or participating in publicly-accessible forums (such as when posting reviews of our products), please note that some of your profile information may be exposed publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.
Customer data
We store customer information necessary to answer your questions and complete your order. These can be address information, payment details or other relevant information. This data is connected to your specific order.
Google Services
Our website uses certain services by Google which use cookies and similar technologies like Google Analytics and Google Ad Words. This data is used in combination with your IP address and stored by Google.
Google uses this information to measure how the website is used, to create reports for us and to offer advertisers more information about their campaigns. Google can share this information with third parties in so far they are legally required to or if the third party processes this information for them. We cannot influence this.
Click behavior and viewing data
Our website stores general viewing information. We can store the IP-address of your computer, username, time of request and any browser details sent through. These are used for statistical purposes. We try to anonymize this data as much as possible. This data is not shared with third parties.
Security and Your Information
Third party websites
This website can contain links or banners that link to third party websites. This privacy statement does not extend to these third parties. We cannot guarantee that these third parties handle data in a correct and safe manner. We recommend that you read their respective privacy agreements before continuing.
Security of Your Information
We implement security measures to protect your information. It is important that you protect and maintain the security of your account credentials and you need to immediately notify us of any unauthorized use of your account. Please understand that no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. Consequently, while we strive to protect your information, we cannot guarantee its absolute security.
Children’s Privacy
The Service is not intended for minors and children under the age of 13, and we do not knowingly collect any personal information from such minors and children. If we discover that an individual under 13 has provided us with personal information, we will delete the personal information to the extent required.
If you are 13 or older, but have not reached your jurisdiction’s age of majority (such that you are able to enter a contract), you should only use the Service with permission from your parent(s) or guardian(s).
Changes to the privacy statement
We reserve the right to change this statement at any time. We advise you to check this statement often so you are aware of any changes.
Questions & Contacting Us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, simply want more information or
If you have any questions regarding the way we process data, do not hesitate to contact us.